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Consent and Confidentiality for Teens

In most cases, parents must consent to mental health care on behalf of their minor children.  However, there are situations in which minors may consent for their own care and opportunities in which other adults may consent to care on the minors’ behalf.

Generally speaking, the information a teen shares with her/his therapist will be kept confidential unless the teen gives consent to the therapist to disclose to others such as a parent or guardian.

However, the law requires disclosure in some situations even without the teen's permission.   

 Confidentiality cannot be maintained when: 

  • A teen shares that s/he is thinking about or has tried in the past to seriously harm self or another person. 
  • A teen shares that s/he is doing things that could cause serious harm, even if the teen does notintendto harm self or another person. 
  • A teen shares that s/he is being abused – physically, sexually, mentally, or emotionally – or that s/he has been abused in the past.  
  • A teen is involved in a court case and a request is made for information about therapy. 

Additional information regarding HIPAA Privacy Notice, Informed Consent, and Confidentiality can be found in Well Street Online's Terms and Conditions.

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How is my privacy protected?

Our privacy and confidentiality standards exceed what is required by law or regulations, so you can have confidence that your information is safe and secure.

  • All the messages between you and your therapist are secured and encrypted.
  • Our browsing encryption system (SSL) follows best practices to ensure online security.
  • Databases are encrypted and are essentially useless in the very unlikely event that they are hacked.

If you wish to have any of your information or records released to a third party, please let your therapist know. Your therapist will send you an authorization form that you will need to complete and sign before your information can be released.

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Is online therapy effective?

Telebehavioral health is becoming more popular due to lower costs and comparative effectiveness of in-person methodologies. The convenience, accessibility and low-cost open opportunities for kids and families to seek help who might otherwise continue to struggle. For kids and teens that use technology regularly, online communication is more comfortable for them, especially when revealing private or personal information. Research presented in this meta-analysis on internet therapy suggests there is strong support for “online psychological interventions as a legitimate therapeutic activity…”

Is online therapy effective?2018-02-10T13:35:41+00:00

How does Well Street online therapy compare to traditional face-to-face therapy?

All our therapists are licensed, credentialed, and experienced.  While online therapy has similar benefits to in-person, it's not capable of substituting for traditional face-to-face in every case. Your therapist won't be able to make an official diagnosis, to fulfill any court order or prescribe medication. You can learn more about the differences and benefits of online therapy in this article.

Assessment and diagnostic services are available from Well Street and can be purchased separately from your counseling subscription.

Psychiatric services and medication management are not currently available at Well Street Online but will be soon.


How does Well Street online therapy compare to traditional face-to-face therapy?2018-02-10T13:37:28+00:00

Is Well Street online therapy right for me and my family?

Well Street may be right for you if you want to improve the quality of life for you, your child, and your family. When something interferes with the happiness of your family or prevents you or your child from achieving goals or academic success, we may be able to help. We have therapists who specialize in working with families, kids, and teens on general as well as specific issues, such as stress, anxiety, parenting, depression, eating, sleeping, family conflicts, grief, self-esteem and more.

If any of the following is true for you or your child, Well Street is not the right solution:

  • You or your child have thoughts of hurting yourself or others
  • You or your child are in an urgent crisis or an emergency situation
  • You or your child have been diagnosed with a severe mental illness
  • You or your child are under psychological supervision or psychiatric care
  • You or your child are required to undergo therapy or counseling either by a court order or by any other authority
  • You do not have a device that can connect to the Internet or you do not have a reliable Internet connection.
Is Well Street online therapy right for me and my family?2018-02-10T13:37:40+00:00