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Once you are matched with a therapist, you and your family will get a dedicated counseling account which will be your private and secure place to communicate. In this account, you will write about yourself and your child, the things going on in your life, ask questions, and discuss the issues that trouble you. Your therapist will then read your messages, and respond with questions, feedback, insights, and guidance, within 24 hours. You also can mark your message as URGENT and your counselor will respond as soon as possible.

You can exchange messages with your therapist at any time, from anywhere, using any internet-connected device. Your account is open 24/7 and no scheduling is required. You will get a notification by email when your therapist has sent you a message.